Regulatory Information: lawlight is the trading name of Lawlight Solicitors Limited, which is a private limited company registered in England and Wales (company number 11021166) and authorised and regulated by the Solicitors Regulation Authority (SRA number 644659). A copy of the SRA’s rules can be accessed here. A list of the directors may be inspected at our registered office at 28 Queen Square, Bristol, BS1 4ND. All directors of lawlight are either solicitors of England and Wales (as regulated by the SRA) or licensed conveyancers of England and Wales (as regulated by the Council of Licensed Conveyancers). We can be contacted at email@example.com or firstname.lastname@example.org All references on this website to “lawlight”, “the firm”, “we”, “us” or “our” should be read as referring to Lawlight Solicitors Limited.
Correspondence: letterhead or email address is written for and on behalf of lawlight, save that statements in such correspondence that do not relate to our business are neither given nor endorsed by lawlight. We do not accept service of proceedings by email or fax.
Confidentiality: our correspondence and emails (including their enclosures and attachments) are confidential and may be privileged. If you are not the intended recipient of our correspondence or email you may not use, copy, disclose or rely on the information contained in it and you must notify the sender immediately on 0117 403 8700 and destroy all copies of the correspondence or email.
Security warning: internet email may be susceptible to data corruption, interception, and unauthorised amendment for which lawlight does not accept liability. We do not accept liability for the presence of any computer viruses in any email we send or any losses caused as a result of viruses.
VAT: lawlight is registered for VAT purposes with registration number 286 9171 56.
Insurance: lawlight is insured by HDI Global Specialty SE – UK Branch with policy number: P9041581. These insurers may be contacted via Lockton Companies LLP, The St Botolph Building, 138 Houndsditch, London EC3A 7AG | Tel 0330 123 3870 | www.locktonsolicitors.co.uk.
Terms of Business: For a copy of our Terms and Conditions of Business please request via email or letter.
Accounts & Payments: For enquiries regarding accounts and payments, please call our Bristol team on 0117 403 8700 or email email@example.com. We do not accept online payment by credit or debit card.
Complaints Procedure: lawlight is committed to high quality legal advice and client care. However, if you have any concerns about any aspect of the service you receive, or about the bill, please contact us in the first instance and we will try to resolve your concerns. If we are unable to help you then please note our complaint’s procedure.
lawlight internal complaints procedure: If you have a concern or complaint then please contact us as soon as you are aware of the problem so that this can be addressed. If you feel you are able to resolve this with the lawyer you have been dealing with then please contact them in the first instance. If you feel that you are not able to resolve it with them then please contact David Francetti on firstname.lastname@example.org or Jodie Lang on email@example.com. Our procedure follows the timescales below but if we have to change any of the timescales or alter the procedure in any way as set out below for good reason, we will let you know how and explain the reasons.
Within five days we will send you a letter acknowledging your complaint and enclosing a copy of this procedure and asking you to confirm or explain any details. If it seems appropriate we will suggest a meeting at this stage. We will also let you know the name of the person who will be dealing with your complaint. This will be a director. We will then investigate your complaint. This will normally involve passing your complaint to a director, who will review your matter file and speak to the lawyer who acted for you.
You may expect a full response to your complaint within 5 working days following the acknowledgement sent to you, or if appropriate, clarify matters before a full response is provided.
If appropriate we will then invite you to meet with us to discuss and hopefully resolve your complaint. We would hope to be in a position to meet with you in this way no longer than 14 days after first receiving your complaint.
Within three days of the meeting a director will write to you to confirm what took place and any agreed solutions. In appropriate cases we could offer an apology, a reduction of any bill or a repayment in relation to any payment received.
If you would prefer not to meet, or if we cannot arrange this within an agreed timescale, we will send you a detailed written reply to your complaint, including our suggestions for resolving the matter within 21 days of sending you the acknowledgement letter.
At this stage, if you are still not satisfied, you should contact us again to explain why you remain unhappy with our response and we will consider your comments and arrange to review our decision. We would generally aim to do this within 10 days. This will happen by either (a) a director in the firm who has not been involved in your complaint to review it within 15 days or (b) we will invite you to agree to independent mediation (which we will let you know how long this process will take).
We will let you know the result of the review within five working days of the end of the review.
Legal Ombudsman: If, at the outcome of this procedure, you are still not satisfied then you can ask the Legal Ombudsman to consider the complaint. Usually, any complaint must be brought to the Legal Ombudsman within six months of receiving a final written response about your complaint. The Legal Ombudsman can be contacted at Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ | 0300 555 0333 | firstname.lastname@example.org | www.legalombudsman.org.uk
You also have the right to object to the bill and apply for an assessment of the bill under Part III of the Solicitors Act 1974. The Legal Ombudsman may not deal with a complaint about the bill if you have applied to the court for an assessment of the bill.
The Solicitors Regulation Authority: The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority | www.sra.org.uk |